Product: Bevmo Customer Care Clear all filters (0 of 10 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
September 30, 2018 Totally appalling/unacceptable customer service in BevMo Pasadena East, CA On Sep. 29, I spent over 4 hrs in the am on BevMo’s website trying to order 2 cases of wine for an upcoming dinner. Your website kept on coming back with a msg that said...
Read more
Product
Bevmo Customer Care
#1369900
Reply to reviews
Show

Bevmo - 1 star they are theives

Went to bevmo by park place mall in tucson az 9/13/18 picked up 2 bottles of wine price on the shelf was $12.99 ,when i got to the register I was asked if I had a card I said no the price went up to $36. for 2 bottles asked about a courtesy card was told no, I left and went to albertsons market and found the same wine for $8.99 each I will be sire to tell everyone to nt shop at bevmo
Product
Bevmo Customer Care
#1357411
Reply to reviews
I visit your Brea, CA location often and I have always had a really great customer experience. The staff is friendly and helpful--ALWAYS. Can't quite say the same thing about your location in Orange, but that's ok, I just go to Brea. Went yesterday and the young man,...
Read more
5.0
Product
Bevmo Customer Care
#1343079
Reply to reviews
Show

Bevmo - Refused to price match

Carolans irish cream is priced at $12.99 at your Ray rd in Chandler store. I found the same bottle at Total Wine at San Tan mall in Gilbert for $10.49. The Ray Rd. Store refused to price match. I foynd this to be very unacceptible.
1.8
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Website
Product
Bevmo Customer Care
#1243182
Reply to reviews
Show

Bevmo - Poor customer service

Bought a gift card for delivery. They never delivered it and three weeks later after multiple emails and unanswered calls to their customer service dept. I still do not have the figt card. They do not call back or answer during their customer service business hours. Then emailed me saying they had mailed it but there is no trading number and that they emailed me once but it came back undelivered. Really? Those excuses are poor.
1.0
Details
Customer service
Delivery Service
Location
Product
Bevmo Customer Care
#1169269
Reply to reviews
I have placed gift card orders with you for my son and daughter-in law who live in Oak Park, CA several times and have tried to do so again by calling your customer service number at least 3 times - I live in Richmond, VA and have left my phone number each time and...
Read more
1.0
Product
Bevmo Customer Care
I didn't like
  • Lack of customer care
  • Your lack of response to my numerous request for a return call
#1145223
Reply to reviews
I always have pleasant experiences when shopping at Bevmo. Ystrdy, 9/28/17, Jessie G. at the South Pasadena location, managed to ruin that. She was the cashier, I was next in line, with 2 others behind me. Once the customer being served walk out Jessie turned her face...
Read more
3.6
Product
Bevmo Customer Care
#1108300
Reply to reviews
On Thursday, August 31st, I contacted BevMo in regard to purchasing a bottle of Lagavulin 16-year-old Scotch for my husband for his birthday. I received a reply on Saturday September 2. I was told the item I wanted would be held for me in the store. I have copies of...
Read more
Anonymous
Barbara Jensen

The review above was a complete misunderstanding. Amanda McClellan was not the person noted in the review. The person was filling in for Amanda McClellan on the days in ques...

1.0
Product
Bevmo Customer Care
I didn't like
  • Amanda mcclellan
#1097048
Reply to reviews
Resolved
I live in a rural area, and the nearest Bevmo is about 135 mi. I called to order a craft beer which is listed on their website. The associate who took my call could not tell me if he could order it. He assured me that I would get a call back after he consulted with his...
Read more
5.0
Product
Bevmo Customer Care
I liked
  • Products offered
I didn't like
  • Customer service to get a 100 dollar sale
#1076991
Reply to reviews
Show

Bevmo - Worst customer service

So this girl in your store at Burbank was a complete *** sold me stuff that was kit anything I asked for and was so rude to me that I will never go back to bev mo again. People that have no customer service skills and do not know what they are talking about should not work for your company
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Product
Bevmo Customer Care
#1064387
Reply to reviews