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I ordered wines online for store pickup and received an email promising the availability and readiness of the products for in-store pickup. I arrive at the store two hours later and NONE of the wines I ordered were available. The store manager, Tim, gave no adequate explanation for the discrepancy and refused to make any accommodations for the inconvenience. In fact, he said his system had 3 of my requested bottles in inventory, but that he cannot sell them to me even though none of them were reserved.

Bevmo engages in false and unlawful advertisement at its finest... This is NOT the last time they will hear from me.

CALIFORNIA BUSINESS AND PROFESSIONS CODE

SECTION 17500

"It is UNLAWFUL for any person, firm, corporation or

association, or any employee thereof with intent directly or

indirectly TO DISPOSE OF REAL OR PERSONAL PROPERTY or to perform services, professional or otherwise, or anything of any nature whatsoever or TO INDUCE THE PUBLIC TO ENTER INTO ANY OBLIGATION RELATING THERETO..."

SECTION 17500.5b

"Any person, firm, corporation, or association who, by means of

such false or negligent advertisement or publicity, induces any

individual retail purchaser and consumer to enter any place of

business designated therein seeking to buy any article so advertised or publicized, and then refuses to sell to such person the article at the price advertised in any quantity then available for sale on said premises, shall be liable to each person so induced and refused, for the losses and expenses thereby incurred, and the sum of fifty dollars ($50) in addition thereto."

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Guest

You're a huge ***.

Guest

Oh, my god! This is an EMPLOYEE FAIL, not BevMo!

Really? Have you worked with the program that is set up for BevMo's online ordering? Did you contact the district Manager? The store Manager???

HELLO! There are steps to follow when there is a disgruntled customer.

Instead of complaining here try to resolcve the issue instead of ASSUMING it is the store and not the single employee that was responsible for your order. YES, I worked there so I know the program that failed.

Guest
reply icon Replying to comment of Guest-744687

The customer service department at BevMo! is very helpful, and I'm sure they'd be more than happy to contact the store for you and see if there's anything they can do to resolve your issue.

I've contacted them about multiple issues regarding store policy, my ClubBev! account, and personnel issues, and they've always ended up helping me out.

Guest
reply icon Replying to comment of Guest-1029515

Sounds like you work at Bevmo. How cute you are defending your minimum wage job.

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